Volunteer Code of Conduct – Question Response TeamPurpose:
This Code of Conduct ensures that all volunteers contribute to a respectful, organized, and reliable environment while answering submitted questions.
1. Respect and Professionalism
Treat all volunteers and question submitters with respect.
Do not use offensive, dismissive, or inappropriate language.
Be constructive and supportive in all interactions.
2. Answer Responsibly
Only answer questions you genuinely understand and feel confident about.
If you are unsure, leave the question for someone else or ask for help.
Do not guess or provide misleading information.
3. Claiming Questions
4. Ownership and Integrity
Respect other volunteers’ work.
Do not edit, overwrite, or copy another person’s response.
Give others time to complete their assigned questions.
5. Timeliness
Complete claimed questions within the agreed timeframe (e.g., 24–48 hours).
If you cannot finish, unassign yourself so someone else can take over.
6. Quality of Responses
Provide clear, accurate, and thoughtful answers.
Keep responses appropriate and relevant to the question.
Avoid spam, jokes, or low-effort replies.
7. Privacy and Safety
8. Collaboration and Communication
Ask for help if needed.
Volunteers can use the official Discord channel to ask questions about process, clarification, or guidance.
Keep all messages in Discord professional and focused on volunteer work; off-topic or inappropriate messages are not allowed.
Communicate clearly if there are issues with a question or assignment.
9. Accountability
Questions that may be asked:Q-Why am I seeing so many similar posts about the same topic?- A-social media shows you more of what you click or pause on. It doesn't mean it's the whole truth, just that the app thinks you want more of it.
Q- Is everything on Facebook news?- A- No. Facebook mixes news, ads, opinions, and regular people's posts. They can look similar, so it's normal to feel confused.
Q-why did my friend see a different article?- A-Everyone's feed is different because apps personalize what we see.
Q-What's the difference between news and opinions?- A-The news reports facts. Opinions are someone's thoughts about those facts.
Volunteer response approach:-Stay calm and positive.-reassure them that the confusion is common.-offer simple explanations.-encourage them to ask any time.Do's:
-Keep explanations short
-Validate their question ("Lots of people wonder this")
-Show patience-Break ideas into steps
-Focus on facts, not opinions
-Encourage checking before sharingDont's:-Use tech jargon
-make them feel embarrassed-correct them harshly-assume they already understand apps completely
-Say "that's obviously fake"Quick Reminders for Volunteers:-Slow down. -Avoid political discussions
-Focus on how media works, not opinions about it.
-If you're unsure, release the question.-Keep all personal information private
Module 1 Volunteer Cheat Sheet:
-Media landscape is the big picture of how people get information today.
-Two people can see very different versions of the world online, even if they follow the same accounts.Module 2 Volunteer Cheat Sheet:
-Misinformation=false info shared by accident
-Disinformation=false info shared on purposeModule 3 Volunteer cheat sheet:
-Explain features simply: "Feed=Lists of posts; Profile = your info".
-Encourage privacy settings: "Friends only=safest".
Module 4 Volunteer Cheat Sheet:-Use simple examples: "If only one site says it, be cautious"..-Avoid Political discussion; stick to reliability steps
Module 5 Volunteer cheat sheet:
-Use examples seen often: fake package texts, prize scams.
-Reinforce "don't click" and "don't rush"
-Advise them to ignore, block, or delete suspicious messages.
Module 6 Volunteer cheat sheet:-Never give medical advice, help them find reliable sources.-Encourage people to contact their doctor for personal health questions-Avoid recommending treatments to judging their beliefs.
Module 7 Volunteer cheat sheet:-Avoid political arguments-Explain bias gently: "different reporters emphasize different things"
-Encourage curiosity, not blame
Module 8 Volunteer cheat sheet:
-Emphasize "sharing =permanent"
-Encourage strong passwords and avoiding oversharing
Module 9 volunteer cheat sheet:-Explain AI simply: It's a tool that creates things that look real
-remind them not to panic, just verify
-Offer to compare with trusted sources
Module 10 Volunteer cheat sheet:-Encourage people to explore fun, safe spaces online-Suggest community groups, family chats, hobby channels-Help them avoid toxic content
-Celebrate their interests and digital successes.
P.S. Result emails will be sent out on Sundays. The form will close after 20 volunteers are chosen.